Felicidad Serran

About

Felicidad Serran's  Bio:

A longtime local resident, I'm a proud wife, mother of three daughters, and grandmother to five beautiful granddaughters and one handsome 4 year old grandson. I have deep roots in our community. I know the neighborhoods, the market, and the community throughout Santa Clara County, Alameda County, San Joaquin County and more. I am licensed since 2005, I've proudly helped Buyers and Sellers navigate real estate with experience and care. Being deeply rooted in the community allows me to serve my clients not just an agent, but as a local trusted real estate professional.

Selling a home is one of the most important financial decisions you’ll make, and I take that responsibility seriously. I bring years of real estate experience, strong negotiation skills, and a relationship-driven approach focused on protecting your best interests.

I believe real estate is more than a transaction—it’s a major life moment. That’s why I lead every listing with integrity, clear communication, and thoughtful strategy. From pricing and preparation to marketing and closing, I guide you every step of the way with honesty, care, and professionalism.

My goal is simple: to help you sell with confidence, clarity, and peace of mind—knowing you’re supported by someone and a great team who puts people first and always does what’s right.

Your Goals, My Mission. Integrity in Every Step. Rooted in Your Best Interest.

Professional Work Experience and Background:

I have a strong background in sales, customer service, business development, corporate outreach, corporate telemarketing, and event marketing, with expertise in engaging high-level decision-makers, securing sponsorships, generating leads, and providing excellent customer support.

● Sales & Business Development: Experienced in cold calling, lead generation, and corporate sales, successfully engaging CEOs, Presidents, VPs, and other top executives to drive business growth and secure partnerships. 

● Customer Service & Retention: Handled high-volume calls in a call center environment, handling 200+ calls daily, troubleshooting technical issues, processing service requests, and retaining customers through tailored solutions.

● Marketing & Sponsorship Acquisition: Secured sponsorships and advertising support for fundraising events, promoted local talent, performers and collaborated with community leaders and business chambers to enhance event visibility.

● Telecommunications & Technology Support: Worked in telecommunications and digital broadcasting, promoting new products and services, resolving billing inquiries, and improving customer experiences through CRM management. 

● Administrative & Client Relations: Scheduled appointments for senior executives, processed applications for BBB-Better Business Bureau membership, reviewed documentation, and liaised with board members for approvals. Overall, I have a proven track record of exceeding sales goals, building strong client relationships, and delivering professional, results-driven service across multiple industries.